Terms of Service

1. Acceptance

By creating an account on Calyx, you agree to be bound by these Terms of Service. If you are agreeing to these terms on behalf of a clinic, business, or organisation, you confirm that you have the lawful authority to bind that organisation to these terms.

2. The service

Calyx provides an integrated clinic management platform comprising an Admin Portal, Clinical Portal, and Client Portal. The service is available via paid subscription tiers. We reserve the right to modify, update, or discontinue platform features with reasonable prior notice.

3. Subscriptions and billing

• Pricing plans: Starter: £79/month, Professional: £129/month, Clinic Pro: £199/month.
• Billing cycle: Subscription fees are billed monthly in advance via Stripe.
• Free trial: We offer a 30-day free trial on signup. Card details are entered at setup and are charged after 30 days unless cancelled.
• Cancellation: You may cancel your subscription at any time. Cancellation will take effect at the end of your current active billing period.
• No refunds: We do not offer refunds or credits for partial months or unused periods.

4. Acceptable use

You agree not to use the platform to, or attempt to:

• Store, process, or transmit data outside your lawful authority or without patient consent.
• Access or modify another clinic's data or accounts.
• Reverse engineer, decompile, or copy the source code and design systems of Calyx.
• Use the platform for any unlawful, fraudulent, or malicious purpose.
• Resell, lease, or distribute access to the platform to third parties.

5. Clinical and regulatory responsibility

Calyx is purely a software-as-a-service platform. We are not a healthcare provider, medical device manufacturer, or regulatory body. Clinics are solely and exclusively responsible for:

• All clinical decisions, diagnoses, and treatment plans.
• Compliance with Care Quality Commission (CQC) requirements and standards.
• Compliance with Medicines and Healthcare products Regulatory Agency (MHRA) regulations.
• Compliance with UK prescribing laws and guidelines.
• Obtaining and documenting appropriate patient consent.

The AI consultation scribe and associated charting features are designed strictly as assistive tools. All generated clinical notes, treatment records, and prescription decisions must be fully reviewed, edited, and authorised by a qualified, registered practitioner.

6. Data ownership

Clinics own all right, title, and interest in their data. Calyx will not access, share, or sell clinic or patient data except as required to provide the core services, provide customer support, or as strictly required by law. Upon account closure, you may export your entire database and records within 30 days.

7. Uptime and availability

We target a 99.9% platform uptime. Planned system maintenance will always be communicated to administrators in advance. We are not held liable for downtime caused by upstream third-party infrastructure providers (such as Supabase, Vercel, or Stripe).

8. Limitation of liability

To the maximum extent permitted by law, Calyx is not liable for any indirect, incidental, special, or consequential damages. Our total cumulative liability arising out of or in connection with these terms is strictly limited to the subscription fees paid by you in the three months immediately preceding the event giving rise to the claim.

9. Intellectual property

Calyx and all related branding, marks, layout designs, components, and software are the exclusive intellectual property of the company. You may not reproduce, copy, or distribute any part of the platform without our prior written permission.

10. Termination

We reserve the right to suspend or terminate accounts that breach these terms, with or without notice depending on the severity of the breach. You may cancel your subscription at any time via the billing panel inside your account dashboard.

11. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For questions regarding these terms, please contact our support team at hello@usecalyx.app.